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  • WHY BUY HERE?

    Reflections of infinity is an independent retailer selling Mondaine & Victorinox replacement straps; an ultra-secure shopping-cart accepting most credit/debit cards; a real  shop in Hitchin, Hertfordshire for 18 years.


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    CONTACT US

    Reflections of infinity
    26 Churchyard, Hitchin
    SG5 1HP, England
    Tel: 01462 416488

    SHOP OPEN TIMES
    10-00am - 5-00pm:
    Monday, Tuesday, Thursday, Friday & Saturday.
    Wednesday: 10-00am - 1-00pm.
    Closed Sundays/Public holidays.

    EMAIL

Frequently asked questions from around the World

FREQUENTLY ASKED QUESTIONS & DELIVERY STATUS

 

 

 

DELIVERY STATUS

 

IMPORTANT: Our acceptance of an order takes place when we despatch the order. When we send the order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.


In stock orders received by 1300 hours UK time, Monday - Friday, will be shipped the day of order. In stock orders received on Saturday and Sunday will normally be shipped the following Monday. Out of stock items can take 7 - 14 working days to deliver in the UK. Items specially imported from Switzerland can take around 14 working days to deliver in the UK, and even longer overseas. When your order is posted we send an automated shipping/tracking advice. If you have not been sent one it means that your order has had to be specially ordered.

 


Q): Has my order been sent?

 

A): Enter the data requested in the form below.

 

Email:

Order Number:

 

♦ Track your shipment using Royal Mail's detailed on-line Track and Trace system.

Q): What are your delivery charges?

 

A): UK first class Royal Mail Signed For is £2.30 for items selling for up to £100.00; items selling for more than £100 are sent using Royal Mail Special Delivery costing £8.00.

Items sent to the rest of the World selling for up to £99.99 are sent using Royal Mail International Signed charged at £ 9.00. To some international destinations we offer Royal Mail International Tracked which costs £10.00 for items selling for more than
£50.00. To Australia we only offer delivery by International Tracked costing £10 due to International Signed not being trackable in Australia.

Q): Which destinations do you ship to?


Where we deliver


A):
We ship by Royal Mail International Signed to:

 

Africa: South Africa. Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden and Switzerland. Far East:  Hong Kong, Japan, Korea, Malaysia, Singapore, Thailand. Middle East: Israel. North America: Canada, United States. Oceania: New Zealand. South America: Brazil, Chile

We ship by Royal Mail International Tracked to:

Europe: Andorra, Austria, Balearic Islands, Belgium, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hungary, Iceland, Latvia, Lithuania, Liechtenstein, , Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. Rest of the World: Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.

 

If your country is not listed, we do not ship there.

 

Q): How long does it take to receive an item bought on-line?

 

A): If the order is received before 2pm, Monday to Friday, and it is in stock, it will be  sent the same day by Royal Mail Signed For  to arrive the next working day in the UK. Deliveries overseas will take longer. Orders placed on Saturdays and Sundays will be shipped the following Monday if in stock. Watch straps may suddenly go out of stock - especially over a weekend. In this case, your strap order may take 5 - 7 working days to deliver.

 

Items sent using International Signed/Tracked to European destinations can take between 3 - 5 days; to the USA/Canada/Asia/South America/Australasia 5-10 days as a guide. Shipments to the USA are sometimes delayed because of poor weather conditions and/or security measures taken by US customs. Shipments within Australia are often delayed for no apparent reason. Australian customers are urged to contact their local office of Australia Post with the International Tracked tracking code.

 

IMPORTANT: Some items have to be specially imported from Switzerland and may take up to 14 working days to deliver in the UK and even longer overseas. 

 

Q): Do you have current information about a postal delivery problem?

 

A): Please use this Royal Mail link for current information about postal delays and incidents.

 

Q): Are you a real shop?

 

A): Yes - we have been trading at 26 Churchyard, Hitchin since June 1999. Our opening hours are 10am - 5-00pm, Monday, Tuesday, Thursday, Friday - Saturday. Wednesday, 10am - 2-00pm. We are closed on Sundays and public holidays.

 

Reflections of infinity, Hitchin

 

Q) Can I have my parcel delivered at work?

 

A): Yes - but we will undertake some checks on the business address given. We do NOT deliver to hotels, PO Box numbers, or any address we have concerns about.

 

Q): Who are the official UK service and repair agents for Mondaine and Victorinox Swiss Army watches and clocks in the UK?

A):
Locker, Hull & Thornton Ltd., 10 High View Close, Vantage Business Park, Hamilton, LE4 9LJ. Telephone: 01664 420003

Q): Do you supply individual links for Mondaine or Victorinox bracelets?

A):
No - we only supply complete replacement bracelets.

Q): Where can I get the replacement straps fitted to my watch?

A): In most towns there should be an independent watch repairer or jeweller - try them first. Alternatively, if you have a Beales, Debenhams or House of Fraser department store nearby, visit their jewellery/watch area where you will find an In-Time concession who can fit and size straps and bracelets. In-Time have 55 sites in the UK.

Reflections of infinity